In the lively real estate market of Kenya, one name has been making waves with its innovative approach to property management: Amalia. This forward-thinking company has found a perfect partner in Pay Hero Kenya’s Rent Hero service, transforming the landscape of rental property management in the region.
Amalia, founded by a real estate visionary in 2018, started as a small property management firm overseeing a handful of residential buildings in Nairobi. As the company grew, so did its challenges.
“We were drowning in paperwork and manual processes,” the founder recalls. “Rent collection was a nightmare, with multiple payment methods to track and reconcile. Tenant communication was fragmented, and we were constantly playing catch-up with maintenance requests and lease renewals.”
These inefficiencies were not only costing Amalia time and money but also affecting tenant satisfaction and property owner trust.
In late 2022, Amalia partnered with Pay Hero Kenya to implement their Rent Hero service across their entire portfolio of properties.
“Rent Hero was like a breath of fresh air,” the founder enthuses. “Suddenly, we had a centralised platform that could handle everything from rent collection to maintenance requests, all in one place.”
The Results
- Streamlined Rent Collection: Within the first two months of implementation, Amalia saw a 95% on-time rent payment rate, up from their previous 70%.
- Improved Cash Flow: The automated rent reminders and easy payment options led to a 40% reduction in late payments, significantly improving cash flow for property owners.
- Enhanced Tenant Communication: The Rent Hero platform’s messaging feature led to a 60% decrease in response time to tenant queries and concerns.
- Efficient Maintenance Management: The integrated maintenance request system reduced the average time to resolve issues by 50%, greatly improving tenant satisfaction.
- Data-Driven Decision Making: With comprehensive reporting and analytics, Amalia could provide property owners with detailed insights, leading to more informed decisions on property improvements and pricing strategies.
- Scalability: Thanks to the efficiency gains, Amalia was able to expand its portfolio by 150% within a year, without a proportional increase in staff.
Today, Amalia stands as one of the top users of Pay Hero Kenya’s Rent Hero service, managing over 1,000 units across multiple cities in Kenya.
“Pay Hero Kenya and their Rent Hero service haven’t just been a software provider for us,” the founder says. “They’ve been true partners in our growth. Their team has been incredibly responsive, constantly evolving the platform to meet our needs and those of our clients.”
The partnership has allowed Amalia to focus on what they do best – providing top-notch property management services – while Rent Hero takes care of the technological backbone.
Looking Ahead
As Amalia sets its sights on expanding into commercial property management and exploring opportunities in neighboring countries, they’re confident that with Rent Hero by their side, they’re well-equipped for the journey ahead.
“We’re not just managing properties anymore,” the founder concludes with a smile. “We’re creating better living experiences for our tenants and peace of mind for our property owners. With Pay Hero Kenya and Rent Hero, we’re writing the future of property management in Africa.”
In a sector where efficiency, transparency, and customer satisfaction are paramount, Amalia and Pay Hero Kenya’s Rent Hero have proven that the right technological partnership can indeed be the key to unlocking unprecedented growth and success.
Ready to take your business to the next level? Contact us today to learn more about how Pay Hero can revolutionize your payment processes.
Contact us for inquiries at +254765344101.
