1. Introduction
At Pay Hero, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our website and services. By using Pay Hero, you agree to the terms outlined in this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Personal identification information (e.g., name, date of birth, government ID numbers)
- Contact information (e.g., email address, phone number, mailing address)
- Account credentials (e.g., username and password)
- Payment information (e.g., credit card details, bank account information)
- Any other information you choose to provide
2.2 Information Collected Automatically
When you use our services, we automatically collect certain information, including:
- Device information (e.g., hardware model, operating system version, unique device identifiers)
- Log information (e.g., IP address, browser type, pages visited, access times)
- Location information (with your consent)
- Cookie and tracking technology data
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing transactions and sending related information
- Communicating with you about our services, promotions, and updates
- Personalizing your experience and delivering targeted content
- Monitoring and analyzing trends, usage, and activities
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations
4. Disclosure of Your Information
We may share your information in the following circumstances:
- With service providers, contractors, and other third parties who perform services on our behalf
- With financial institutions and payment processors to facilitate transactions
- In response to legal requests or to comply with applicable laws and regulations
- To protect the rights, property, or safety of Pay Hero, our users, or others
- In connection with a merger, acquisition, or sale of assets
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access and update your account information
- Opt-out of marketing communications
- Request deletion of your personal data (subject to legal requirements)
- Set cookie preferences through our cookie management tool
- Object to certain data processing activities
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries where we process it.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Nairobi, Kenya
Phone: +254765344101
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
